Privacy Policy

1. Information We Collect

Personal Information

We collect personal data you provide during onboarding, demo booking, form submissions, or while using our platform. This may include your name, email address, company name, role, phone number, and payment information.

Usage & Interaction Data

We automatically gather data on how you use our services. This includes IP address, browser and device details, pages visited, automation activity, chat history, and CRM behavior tracking.

Cookies and Tracking Technologies

We use cookies, tags, pixels, and similar technologies to remember your settings, track user behavior, analyze performance, and personalize your experience.

2. How We Use Your Information

We use your information to enhance your experience and improve our services:

• We use your information to:

  • Deliver our automation, chatbot, and CRM services

  • Optimize platform performance and user experience

  • Provide customer support and resolve technical issues

  • Analyze usage to improve features and workflows

  • Send relevant updates, content, or promotional materials (with opt-out options)

  • Maintain system and data security.

3. Data Sharing and Disclosure

We do not sell or rent your data. However, we may share information with:

• Service Providers: Third-party vendors for hosting, analytics, email delivery, payment processing, and integrations

• Legal Authorities: When required to comply with applicable laws or legal requests

• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. While we follow best practices, no system can be 100% secure.

5. Your Data Rights

You have the right to:

• Access the data we hold about you

• Correct any inaccurate or outdated information

• Request Deletion of your personal data, subject to legal obligations

• Opt Out of marketing communications and certain types of data collection

To exercise your rights, contact us at: support@infinivoai.co

6. Third-Party Links

Infinivo AI may contain links to third-party sites or embed services such as Stripe, Calendly, or Zapier. We are not responsible for the privacy practices of those platforms. Their terms apply when you interact with them.

7. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from minors. If we learn we have done so, we will promptly delete the data.

8. Changes to This Privacy Policy

This policy may be updated periodically. The updated version will be posted on this page with a new effective date. We encourage you to review it regularly.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, contact us at:
Email: support@infinivoai.co